Refund And Return Policy
All returns must be received within 30 days from receipt of shipment. We are not required to accept shipments outside of the return window. Refunds will not be issued without a return authorization number when one of the following occurs:
1 Stevita Naturals determines that the shipment does not need to be returned for refund.
2 A return shipment is received and inspected by the Stevita Naturals Returns Department.
3 Stevita Naturals determines that a shipping error was made on our end.
Once completed, you will be contacted with refund information through your credit card. This process may take up to 7 business days for Stevita Naturals to issue the refund.
SPECIAL CONDITIONS AND RESTOCKING FEES:
EXPIRATION DATES: Due to high quantity of orders processed daily, we do not supply expiration date information, though we do have a standard in place for all grocery items to have a minimum shelf life of 120 days. If you receive an item that is out of date, please submit an image of the date code for the purposes of our quality control department and wait for the Stevita Naturals Returns Department to contact you to either discard the expired product or return it to Stevita Naturals. A full refund will be issued.
PRODUCT PACKAGE LISTING VS. PRODUCT RETAIL PACKAGE: There may be instances to where the product is correct, but the packaging may not accurately identify the product provided. Therefore, we reserve the right to offer a discount on said product prior to authorizing a return. In this instance, where the product is correct but you still wish to make a return, return shipping service must be paid by you, the buyer.
QUANTITY DISCREPANCY: Partial refunds will be issued for the number of items not received. This circumstance will not be eligible for return or a full refund.
WRONG ITEM(S) RECEIVED: If you do not receive the item(s) ordered, please contact us through your order number with the details of the item(s) received. Depending on the item, we may authorize you to keep or discard said items for a full refund. Otherwise, we will issue a Carrier Paid Return Label to return the mis-shipped items for a full refund.
GOODS DAMAGED DURING TRANSIT: If your item(s) arrive damaged, please do not discard until written authorization is received from a Stevita Naturals customer service representative. Any order received as damaged requires images of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damages are clearly visible, in which case you will need to contact us about refusal of shipment so we can proceed with a full refund on the order.
SHIPMENTS RECEIVED BACK BY Stevita Naturals: For any order that is received back as “Return to Sender” due to:
Moved-Unable to Forward
For received back shipments, you will be charged a 20% restocking fee. Correct billing and shipping information relies solely on you. We are unable to make any changes once we receive the order. Therefore, please verify that all your information is correct prior to finalizing your order.