Satisfaction Guarantee

Love It or Return It!  

100% Satisfaction Guarantee*

 Guaranteed happiness - no matter where purchased.

 (*Some restrictions may apply. See details below).

 

At Stevita Naturals, we're confident you'll love our products. But if for any reason you're not completely satisfied with your purchase, simply return it for a full refund or a Stevita Gift Card.

Here's how it works:

  • Contact us: Reach out to our customer service team within 30 days of receiving your product at Green@StevitaNaturals.com or through our contact page: https://stevitanaturals.com/pages/contact to obtain a return authorization (RA) number.
  • Gather your information: Please have the following information ready:
  • Proof of purchase: A screenshot or photo of your receipt.
  • Product name: The exact name of the Stevita Naturals product you are returning.
  • Batch number: This can be found on the product packaging.
  • Best by date: This can also be found on the product packaging.
  • Receive your RA number: Once you've provided the necessary information, our customer service team will issue you an RA number.
  • Pack it up: Clearly write your RA number on the outside of the package. Carefully repackage the product in its original packaging, if possible.
  • Ship it back: You are responsible for return shipping costs unless the product arrived damaged or defective. We'll provide you with the return shipping address when you contact us.
  • Get your refund: Once we receive the returned product, we'll issue a full refund via check or provide a Stevita Gift Card for the purchase amount, less any applicable shipping costs or restocking fees.

Important Notes:

  • Return Authorization: All returns must have a valid RA number to be processed.
  • Time Frame: Contact Stevita within 30 days of receiving your product.
  • Product Condition: Products must be returned in their original condition with at least 80% of the product remaining. This allows us to ensure the product was genuinely unsatisfactory and not significantly used.
  • Misuse: We reserve the right to refuse a refund or charge a restocking fee if the returned item shows signs of misuse, tampering, or damage caused by the customer.
  • Defective Items: If an item is damaged, defective, or missing parts, it may be eligible for a free replacement instead of a refund. Please contact us to discuss the options.
  • Authorized Sellers Only: Products purchased from unauthorized resellers are not covered.
  • Guaranteed Happiness: Guaranteed to make your taste buds happy (But we can't promise it'll solve all of life's problems... yet 😉)

Our Products:

This guarantee applies to all Stevita Naturals products, including:

  • Stevita Hum Gum (all flavors)
  • Stevita Organic Original Stevia Blend (all sizes)
  • Stevita Flavored Drops (Strawberry Fields, Vanilla Bliss)
  • Stevita Organic Stevia Drops (Original)
  • Stevita Extra Sweet Organic Pure Stevia (all sizes)
  • Supreme Stevia with Xylitol (all sizes)
  • Stevita Organic Monk Fruit Keto Sugar Alternative Blend
  • Stevita Organic Erythritol Keto Sugar Alternative
  • Stevita Cocoa Delight Sugar-Free
  • Stevita Keto Candy (all flavors)

We stand behind the quality of our products and want you to be completely happy with your purchase. If you have any questions, please don't hesitate to contact us.